We are committed to providing you with high-quality products and excellent customer service. If you are not satisfied with your purchase, our refund and return policy is as follows:
1. Refund Policy
Refund Period: You have 7 days from the date you received your item to request a refund.
Please ensure that you provide your order number and relevant purchase information in your refund request so that we can process your request.
2. Return Requirements
Items must be unused, with all tags and packaging intact.
Please note that the following items are not returnable:
Any item not in its original packaging.
3. Return Procedure
Contacting Customer Support: Please contact our customer support team via email to request a return and refund.
Email: customersupport@ilxxllc.com
Obtaining a Return Authorization: Once your return request is approved, you will receive an email with the return address and instructions.
Returning an Item: Package the item, attach any necessary documentation, and ship it to the return address provided. Return shipping costs are the customer’s responsibility, unless the return is for an incorrect item or defective product.
4. Refund Processing
Once we receive and inspect your returned merchandise, your refund will be processed. Refunds are typically credited to the original payment account within 5-10 business days.
Please note that bank processing times may be delayed.
5. Exchange Policy
If you would like to exchange your item, please follow the return process above, request a refund, and then place a new order.
6. Contact Us
If you have any questions or need further assistance, please feel free to contact us:
Address: 61 Whiting St Apt 6, Plainville, CT 06062
Email: customersupport@ilxxllc.com
Thank you for choosing ILXX LLC. We look forward to serving you!
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